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Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, demographic information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

When do we collect information?

  • When you place an order
  • Interact with us on social media
  • Subscribe to a newsletter
  • Sign up for quizzes, contests, surveys, pop-ups etc.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use other site features in the following ways:

  • To improve our website to make it easier to use.
  • To give you a better customer service experience
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • To notify you of special offers.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with you after correspondence (live chat, email or phone inquiries).

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information.   Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and they are not stored or processed on our servers.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors such as google analytics. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (Chrome, Internet Explorer etc.) settings. Each browser is a little different, so look at your browser Help menu to learn how to correctly modify your cookies. If you turn cookies off, you won’t be able to access many of the features that make your site experience more efficient and some of our services will not function properly.   You can still place orders over the phone or by emailing info@rivercountysoap.com.

THIRD PARTY DISCLOSURE

We don't sell, trade, or otherwise transfer to outside parties your personally-identifiable information unless we provide you with advance notice. This doesn't include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information to comply with the law, enforce our site policies, or protect ours or other's rights, property, or safety.

THIRD PARTY LINKS

In trying to provide you with increased value, we may include third party links on our website. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We welcome any feedback about these linked sites (including if a specific link does not work).

How can you opt-out, remove or modify information you have provided to us?

To change or delete your online account information from our database, sign into the “My Account” section of the website and remove your shipping address, billing address, email address and any contact information provided. Or you can email info@rivercountysoap.com and we will promptly remove you from our database. Please note that we may maintain information regarding individual sales transactions in order to service the transaction and for record keeping.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States that operates websites collecting personally-identifiable information from California consumers to post a conspicuous privacy policy on its website stating the exact information being collected, those individuals with whom it is being shared, and to comply with this policy. Learn more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our website.
Our Privacy Policy link includes the word 'Privacy,' and it can be easily be found.
Users will be notified of any privacy policy changes:

      • On our Privacy Policy Page

Users are able to change their personal information:
      • By logging into their account
      • By chatting with us or emailing info@rivercountysoap.com

 

How does our site handle Do Not Track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

We don't allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule. It spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions.
      • Process orders and to send information and updates pertaining to orders.
      • We may also send you additional information related to your product and/or service.
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:
      • We do not use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can
      • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

YOUR RIGHTS AS A EUROPEAN UNION RESIDENT

We do not ship products to the EU, but if the GDPR applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

  • The right to be informed 
  • The right of access 
  • The right to rectification 
  • The right to erasure 
  • The right to restrict processing 
  • The right to data portability
  • The right to object 
  • Rights in relation to automated decision making and profiling 

These rights are subject to certain rules around when you can exercise them. https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en

 

Changes to our policy

We may update this privacy policy fom time to time in order to reflect changes to our practices or other operational, legal or regulatory reasons. If we decide to update our privacy we will post those changes to this page.

 

Your consent

By using our site, you consent to our privacy policy.

Contact Info

If there are any questions regarding this privacy policy you may contact us using the information below.

River County Soapworks LLC

P.O. Box 2492, Battle Ground, WA 98604 (Mailing Address)

16117 N.E. Fargher Lake Hwy, Yacolt, WA 98675 (Location Address)

Email: info@rivercountysoap.com
Phone: 360.263.4677



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